What's new in Blink: AI builders, video-first chat, and publishing that keeps up with you

Missed our Summer 2025 release? Catch up on the details here!

We get it — work communication has never been louder. Too many channels. Too many tools. Too little signal.

That’s why this Fall, Blink’s release focuses on nuance: Smarter alerts, sharper analytics, and cleaner connections that give your teams more signal, less noise.

From notifications that know when to pause to chat that feels more human, these updates help you cut through the clutter without adding complexity.

Because the best employee experiences don’t shout louder — they just make more sense.

#1. Notifications that know when (and how) to talk

Upgrade unlocked. Blink’s new Notifications framework reimagines how messages reach — and respect — your workforce.

This feature puts power and precision back in everyone’s hands. Whether you’re sending critical safety alerts or scheduling downtime for a global team, Blink now balances reach, relevance, and respect — at scale.

People want more control of their communications — and this upgrade delivers it. With a smarter engine that blends personalization, targeting, and flexibility, organizations can now cut through the noise, boost engagement, and rebuild trust between leaders and teams.

It’s not just a new notification system. It’s a new communication philosophy — one that turns alerts into alignment, and messages into moments that matter.

What’s new:

• User autonomy: Employees can now set preferences (All / Important / Mute) and schedule quiet hours by day
• Precision reach: Admins can define who sends notifications and safeguard critical groups from muting
• Instant context: Notifications now include group names and content previews so people instantly know what matters
• Governance by design: Org-level defaults and group-level overrides make communication clean, consistent, and compliant
• Featured flags & quiet days: Highlight key announcements, or give everyone a digital breather, directly from group settings

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#2. Chat that feels more human

Communication shouldn’t feel like a chore. With this release, Blink Chat gets a subtle yet powerful glow-up.

New visual tweaks — from chat bubbles to color updates — make conversations clearer, warmer, and easier to follow. It’s small design detail meets big usability payoff, especially for mobile teams on the move.

What’s new:

• Refreshed bubble and color design for cleaner conversation flow
• Sleeker layout optimized for readability and accessibility

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#3. Surveys that spark smarter action

Data is only as good as what you do with it. This update gives your Surveys a sharper edge — faster setup, better targeting, and smoother participation across teams.

What’s new:

• Improved creation flow and formatting in the Admin Portal
• Trackable surveys that allow you to narrow in on responses from the profile fields you care about most‍
• Cleaner user experience for participants on every platform — especially on mobile
• Detailed analytic exports on engagement and completion rates to boost decision-making
• Question descriptions that enable you to share more question-specific detail with participants

#4. Informational Workday nudges

Workday is great for processes — but people often need reminders to actually complete them. Enter Informational Workday Nudges.

This new feature helps surface important Workday updates — like upcoming reviews or expiring training — directly inside Blink, where employees already spend their time.

Your HR system just got a human touch.

What’s new:

• Automated, context-aware nudges triggered by Workday events
• Fully integrated with Blink’s mobile-first experience
• Informational-only for now — with Actionable Nudges on the horizon

#5. Smart Search with ServiceNow: One query, all answers

Tired of hunting across tools? Blink’s new ServiceNow federated search brings everything into one place.

Employees can now find ServiceNow tickets, knowledge base articles, and internal content without ever leaving Blink. It’s one search bar to rule them all — and a big win for IT and employee self-service alike.

What’s new:

• Unified search results from Blink and ServiceNow
• Instant access to help articles and ticket info
• Reduced system hopping for employees and IT teams

#6. Live stream analytics: Because reach matters

You’ve mastered live streaming — now it’s time to measure it.

With new live stream analytics, you can finally see who tuned in, how long they stayed, and what content resonated most. Use these insights to refine your next event and make every broadcast count.

The result? A full picture of engagement, not just attendance.

What’s new:

• Viewer metrics: Total attendees, average watch time, drop-off points
• Replay and engagement data for on-demand viewers
• Exportable reports for leadership summaries

#7. Agreement center: Simplifying compliance adherence

Ensuring workplace policy compliance is crucial but traditionally time-consuming — especially for frontline workforces.

Our new agreement center lets administrators control and distribute policy agreements and record employee acceptance with ease and precision, right from Blink’s desktop interface.

What’s new:

• Recurring employee prompts with custom CTAs and a selection of set cadences
• Single-click functionality so employees can accept on mobile or desktop just once
• Policy or workplace document links right in the prompt

#8. Coming soon

Because innovation never clocks out. Here’s what’s next on the horizon:

• Algorithmic feed: Personalized, relevance-first content delivery
• SMS alerts microapp: Reach employees even beyond Blink
• Share feed posts via email: Extend reach to non-users and stakeholders
• Actionable Workday nudges: Let employees complete tasks directly from Blink
• Chat read receipts: See when your message hits home
• Save feed posts for later: Bookmark important content for future reference

Blink. And stay one step ahead of what’s next in employee experience.

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Missed our last Quarterly Unlock release? Catch up on the details here!

Welcome to the May 2026 edition of the Quarterly Unlock — your inside look at what’s new in Blink and how it helps teams communicate more clearly, connect more easily, and get more done.

This release is built around a simple idea:

As organizations grow, they need more control — over when content goes live, how their teams connect, and how their employee experience looks and feels. Blink should be the platform that makes all of that easier, not harder.

Here’s what’s new.

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#1. Hub as the command center

Your Hub is only as useful as the content inside it. This quarter, we’re giving teams more control over how that content is created, scheduled, and surfaced.

Scheduled publishing

Timing is everything in internal comms. With scheduled publishing, teams can now set exactly when Hub content goes live — and when it expires.

• Plan campaigns and seasonal updates in advance
• Publish and archive content automatically
• Remove the need for manual intervention on time-sensitive updates
• Keep your Hub current without extra admin overhead

Whether it’s a benefits enrollment reminder, a policy update, or a seasonal campaign, scheduled publishing means the right content is always live at the right time.

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Draft pages

Teams can now prepare Hub content in draft before it’s ready to publish — building in a review step without rushing to get things live. Multi-editor support is coming soon, making it possible for teams to collaborate on pages in real time.

Featured content and Hub content carousel

New features including collapsible sections, featured content, and a Hub content carousel in the Feed give admins more flexibility to organize and showcase content — making it easier for employees to find what matters and harder for important updates to get lost.

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#2. Frontline-first communication

Frontline teams can’t always stop what they’re doing to type a message. This quarter, we're making it faster and easier to connect — in the moment, wherever work happens.

Voice and video calling

Blink now fully supports native voice and video calling across mobile and web. Teams can move from message to conversation without switching apps or using shadow IT like Whatsapp to connect. 

• One-to-one and group calls, all within Blink
• No need for third-party tools
• Works on mobile and web
• Protects employee privacy by keeping calls inside the platform

For frontline workers who rely on their phones to stay connected, this is a direct line — without the personal number.

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Mobile live streaming

Leaders and frontline managers can now start and run live streams directly from their phone. No studio. No production team. Just a fast, native way to reach distributed teams in the moment.

• Stream from anywhere, on any device
• Bring announcements, updates, and leadership moments closer to where work happens
• Keep frontline teams informed in real time

SAP SuccessFactors notifications

SAP SuccessFactors notifications are now deep-linked, taking employees directly from a notification to the task that needs their attention — no extra navigation required. This brings enterprise investments to the frontline with simple, mobile-first access so they can take action without relying on their manager every time.

#3. A more configurable Blink

Every organization is different. This quarter, we’re giving customers more control over how Blink looks, works, and fits into employees' daily workflows.

Feed and Hub widgets

New and enhanced widgets — including a Feed carousel, Hub carousel, and featured Hub content — give customers more control over the Blink experience. Whether you want to surface key content, spotlight important updates, or create a more polished home screen, the tools are there.

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Featured post improvements

Featured posts now support carousel options, improved image handling, livestream and VOD content, and better treatment for text-only posts. The result is a more flexible, more engaging way to put critical content front and center.

Save Feed posts for later

Employees can now save Feed posts to come back to when they have time — no screenshots, no endless scrolling. Saved posts are easy to find, easy to act on, and help reinforce Blink as the single destination for everything work-related.

Custom taglines

Organizations can now add a custom tagline to employee mini profiles — a simple but meaningful way to personalize the experience and reflect how your organization works. More details coming soon.

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Account claim process

Getting every employee into Blink just got easier. The new account claim process lets employees verify their identity and claim their Blink account using a few pieces of information — no email address or existing contact details required. It’s designed for hard-to-reach workers who’ve historically been difficult to onboard, and gives organizations a more flexible, more inclusive path to full activation. More details coming soon.

New post settings

Making sure the right message lands in the right way just got simpler. The new Importance picker replaces a confusing mix of Priority, Pin, Feature, and Important toggles with one clear choice when creating a post — so the most-prominent placement in the Feed always matches the most-urgent intent. Admins spend less time second-guessing which setting does what, and employees see a Feed where the prominent posts are genuinely the urgent ones. More details coming soon.

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What this Unlock means for your team

For employees

• More relevant, timely content in the Hub
• A faster, easier way to connect with colleagues
• More control over how they engage with the Feed

For leaders and comms teams

• Scheduled publishing takes the pressure off manual timing
• Live streaming puts leadership communication in everyone's pocket
• Featured content tools that actually do the work

For IT and operations

• Deeper SAP SuccessFactors integration
• A more configurable platform that fits how your organization works
• Native calling that keeps employee data private

If you're a customer, reach out to your customer success manager to discuss participation and enablement options.

If you're exploring Blink, book a demo to see how the May 2026 Unlock brings communication, connection, and action into one place.

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Missed our last Quarterly Unlock release? Catch up on the details here!

Welcome to the February 2026 edition of the Quarterly Unlock — your inside look at what’s new in Blink and how it helps teams move faster, communicate more clearly, and unlock more value across the employee experience.

This release is built around a simple idea:

As organizations scale, systems multiply and communication noise increases. Blink should get smarter, more connected, and easier to manage — without adding complexity.

Here’s what’s new.

#1. Smarter, more relevant communication

When employees see too much content, important updates get buried. When connectivity drops, access disappears. When engagement dips, comms teams feel it first.

This quarter, we’re making sure the right people see the right content at the right time — wherever they are.

Smart Feed

We’re introducing a recommended Feed experience that prioritizes relevance — not just publish time.

• Surface the most important content first
• Reduce manual pinning and featuring
• Adapt the Feed as organizations grow
• Improve visibility without extra admin effort

Instead of a strictly chronological stream, Blink becomes intelligent — helping important messages cut through the noise. Designed for large organizations and high-volume Feeds, Smart Feed is built to evolve alongside your communication goals.

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Offline Mode

Frontline work doesn’t always come with reliable signal. Now, Blink doesn’t require it.

• Save hub content and Feed posts for offline access on mobile
• Access saved items centrally
• Automatically sync updates when reconnected
• Retain control over sensitive hub items with protected content settings

The result? Critical documents and updates remain accessible — even in low-signal environments like aviation, healthcare, logistics, manufacturing, and field operations.

Email delivery of Feed posts

Multi-channel delivery — without duplicating work. Admins can now send a published Feed post as an email to:

• Everyone in a group
• Or only those who haven’t read it

Each email includes a preview and a direct CTA back into Blink — helping re-engage inactive users and strengthen visibility for critical communications.

For most customers, this feature will be included at no additional cost. For large enterprises with high-volume usage, it may be considered on a case-by-case basis.

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#2. Deeper interoperability across enterprise systems

Employees rely on multiple systems to get work done. But switching between them slows everything down.

This release brings core HR workflows into Blink — turning it from a communication tool into an action hub.

Actionable Workday Nudges

Managers can now approve or deny leave requests directly inside the Blink Feed.

• Faster leave request approval turnaround
• Reduced friction for frontline managers
• Less logging in and navigating systems for employees
• Improved visibility into HR processes

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Workday Digests

Daily or weekly summaries highlight open Workday tasks that require attention. Instead of relying on employees to monitor their HR inbox, Blink brings reminders into their everyday workflow — reducing missed deadlines and improving task completion.

SAP SuccessFactors daily Digest

For customers using SAP SuccessFactors, Blink now delivers a configurable daily digest when new tasks are waiting.

• Task count surfaced directly in the Feed
• Link-through to complete tasks in SuccessFactors
• Custom branding supported

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#3. Safer, more confident Communities at scale

As Communities grow, governance becomes critical.

This quarter introduces new controls that allow organizations to scale engagement — without sacrificing oversight.

Request to join a Community

Community admins can now require approval before new members join.

• Communities can be set to Open or Closed
• Admins receive join requests and approve on web or mobile
• Settings take effect immediately

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Request to create a Community

Employees can suggest new Communities — subject to admin approval — supporting organic growth while preventing uncontrolled group sprawl.

Automated Keyword Blocking

Organizations can now define an organization-wide keyword blocklist that prevents specific words or phrases from being sent in chats and comments.

• Immediate, private feedback to users
• Managed via moderation tools
• Works across web, iOS, and Android

This privacy-conscious safety layer helps reduce compliance risk and maintain professional standards — particularly in regulated industries.

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What this Unlock means for your team

For employees

• A more relevant Feed
• Reliable access to content
• Critical updates delivered more consistently

For leaders and comms teams

• Greater confidence that key messages are seen
• Intelligent distribution at scale
• Safer, better-governed Communities

For IT and operations

• Stronger integration with enterprise systems
• Reduced context switching
• More control as usage scales

If you’re a customer, reach out to your customer success manager to discuss participation and enablement options.

If you’re exploring Blink, book a demo to see how the February 2026 Unlock brings communication and action into one seamless experience.