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Shake Shack’s frontline employee experience journey

Shake Shack CPO Jamie Griffin shares how Blink connects 15,000 team members to Workday, two-way comms and recognition — plus a practical approach to AI.

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Shake Shack’s frontline employee experience journey | Workday Rising 2026

Better guest experiences start with teams who have what they need to succeed.

In this session, Jamie Griffin, Chief People Officer at Shake Shack, shares how Shake Shack is making work simpler for 15,000 team members. Hear how Blink brings together access to Workday, two-way communication, and recognition, plus Jamie’s approach to AI that solves everyday frontline problems and gives teams time back.

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