Interview your entire workforce. Then ask whether you should.

In episode 2, we look at why most listening programs fall short. Annual surveys go stale before anyone reads the results, and feedback that leads to no change does more harm than asking nothing at all. Then MJ, Blink's VP of Implementation, demonstrates a listening agent that designs a survey from a one-line brief, holds a real conversation with each employee, and turns a vague "meh" into a specific gap in safety training that a rating scale would never catch.

The trade-off between depth and breadth is gone. Using that well is the hard part.

What you'll learn:

• The five habits of a listening program that actually builds trust
• How AI lets you listen deeply and broadly at the same time
• Why the smartest approach targets the people who matter most, not everyone at once

Watch the episode, then see how one in-home healthcare customer combines traditional machine learning with a listening agent. Only employees flagged as high risk get a conversation, and their managers get a recommendation on how to re-engage them. Those employees are 10% less likely to leave.

Use AI like a scalpel, not a hammer.