ClearBox validates Blink’s leadership in the future of the intranet market
For the fourth year running, Blink has been recognized as a standout platform in the annual ClearBox intranet market report — and this year’s results come with an even stronger signal.
The ClearBox Consulting Intranet and Employee Experience Platforms Report 2026 confirms what Blink customers already know: the intranet market may be mature, but it hasn’t converged. And Blink continues to lead where it matters most.
In fact, Blink is the only vendor in the entire report to achieve a perfect 5/5 score in any category, earning top marks for Mobile & Frontline Support.
Here’s how ClearBox summed it up:
“Blink is an engaging, social and truly mobile-first platform, ideal for organizations with a high percentage of frontline and deskless employees.”
Let’s break down what the report assessed — and what this year’s findings mean for buyers.
About ClearBox
ClearBox Consulting is an independent intranet and digital workplace consultancy that helps organizations select, design, and evolve the right intranet and employee experience platforms.
Trusted by global brands including Unilever, PlayStation, GlaxoSmithKline, and Bayer, ClearBox is known for its rigorous, vendor-agnostic evaluations and practical buyer guidance.
Each year, ClearBox reviews 20 leading intranet and employee experience platforms, scoring them across eight core criteria and sharing detailed insights into where each vendor truly excels.
What does the ClearBox report assess?
ClearBox evaluates platforms against eight key criteria, including:
- User experience and visual appeal
- Community and engagement
- Publishing and communications management
- Mobile and frontline support
- Governance, administration, and vendor maturity
The research also incorporates customer feedback, pricing considerations, and product roadmaps — giving buyers a clear picture of both current capability and future direction.
You can explore the full findings here: ClearBox Intranet and Employee Experience Platforms Report 2026
Where Blink stands out in 2026
Mobile and frontline support — perfect score, category leadership
Once again, Blink leads the market in mobile and frontline delivery — but this year, the result is definitive.
Blink is the only platform to receive a perfect 5/5 score for Mobile & Frontline Support across the entire vendor landscape.
This isn’t incremental improvement. It’s category leadership in the fastest-growing, most underserved segment of the workforce.
Blink was built mobile-first from day one — not retrofitted for frontline teams later. Employees can access everything they need through a single, secure app, without a company email address or desktop login. Offline access, frontline-native UX, and intuitive navigation ensure that critical information reaches everyone, everywhere.
ClearBox highlights Blink’s structural advantage here, noting that desktop-led intranets consistently under-serve frontline workers — a gap Blink was designed specifically to solve.
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User experience built for adoption — not training
Blink continues to earn top marks for user experience and visual appeal, thanks to its clean, social-style interface that mirrors the consumer apps employees already use.
ClearBox notes:
“Blink delivers an engaging, social experience and practical tools for communication, collaboration and productivity, without overwhelming users with complexity.”
From a feed-first experience and Stories to rich multimedia content and communities, Blink makes communication feel familiar, fast, and engaging — driving adoption without heavy change management.
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What ClearBox is really telling the market in 2026
Beyond individual scores, this year’s report delivers a clear message to buyers: the intranet market is mature, fragmented, and outcome-led.
There is no longer a single “do everything” platform that wins across every category. Instead, vendors lead by solving specific problems for specific audiences.
For Blink, that market context matters.
ClearBox’s findings validate Blink’s long-standing strategy of not chasing feature sprawl, and instead focusing relentlessly on communications effectiveness, frontline reach, and measurable engagement.
Key signals from the report include:
- Internal communications teams are increasingly the primary buyers — not IT
- Mobile and frontline delivery is no longer optional
- Governance, moderation, and trust are critical as platforms become more social
- Buyers want practical AI embedded into real workflows, not hype
Blink aligns with each of these shifts — by design.
Enterprise governance, without killing engagement
As platforms become more social, ClearBox notes that governance and risk management are back in focus — especially for large, complex organizations.
Blink balances engagement with control through:
- Community permissions and moderation tools
- Timed log-outs for frontline safety and compliance
- A relevancy-based, algorithmic feed that balances reach with oversight
The result is social communication that scales inside the enterprise — not in spite of it.
What this means for buyers
If your priorities include:
- Communications effectiveness
- Frontline reach
- Mobile-first delivery
- Governed, measurable engagement
The ClearBox 2026 report shows that Blink consistently outperforms broader, heavier platforms where it counts most.
Blink isn’t trying to be everything to everyone. It’s focused on helping organizations reach 100% of their workforce — and prove the impact of doing so.
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Some more highlights from the ClearBox report
Here’s what else ClearBox had to say about Blink:
“Today, Blink continues to stand out for its mobile-first design and intuitive user experience, making it a strong choice for organizations with frontline workers.”
“The platform’s personalised feed and simple navigation give employees quick access to relevant content.”
“Blink also excels in onboarding and adoption support, offering practical features like QR code access and in-person onboarding events.”
“Overall, Blink is a strong choice for organizations prioritising mobile engagement, particularly those with large frontline populations.”
And here’s what customers interviewed by ClearBox said about their experience with Blink:
“Our users find it easy to use and intuitive, boosting activation and engagement rates.”
“It’s easy to download, the UI is simple and familiar, and it’s been a gamechanger for our company since launch.”
“Blink has completely transformed how we communicate. Our frontline teams finally feel connected and included.”
“Blink makes work feel more connected. It’s like a social hub where everyone — whether in the office, on the frontline, or remote — can share updates, celebrate wins, and find what they need fast.”
“We’ve leaned hard on them to make some changes specifically for us and they have been extremely accommodating to our timelines to make it happen.”
“While they have lots of big clients, they always make you feel like you are their only customer. They are a fantastic bunch!”
“The Blink team has been a true partner from day one. They’re proactive, responsive, and invested in our success.”
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Looking ahead
ClearBox doesn’t just validate Blink’s performance this year — it validates Blink’s direction.
Blink wins when:
- Communications is a strategic function, not a broadcast channel
- Frontline workers are first-class citizens, not an afterthought
- Mobile is the primary experience, not a companion app
- Outcomes matter more than feature checklists
Bottom line: The ClearBox 2026 report confirms that Blink isn’t chasing the past of the intranet market — it’s aligned with its future.
FAQs: ClearBox report and Blink
#1. What is the ClearBox intranet and employee experience platforms report?
The ClearBox intranet and employee experience platforms report is an independent, annual evaluation of leading intranet and digital workplace solutions. Produced by ClearBox Consulting, the report assesses platforms across criteria such as user experience, internal communications, community and engagement, mobile and frontline support, governance, and vendor maturity. It’s widely used by buyers to compare intranet platforms and understand where each solution truly excels.
#2. How did Blink perform in the ClearBox 2026 report?
In the ClearBox 2026 report, Blink was the only vendor to achieve a perfect 5/5 score for Mobile & Frontline Support across the entire market. This recognition highlights Blink’s leadership in mobile-first intranet delivery and its ability to reach, engage, and support frontline employees — an area many traditional, desktop-led intranets struggle to serve effectively.
#3. Why is mobile and frontline support so important for modern intranets?
Today’s workforce is increasingly frontline, deskless, and on the move — yet many intranet platforms are still designed primarily for desk-based employees. Strong mobile and frontline support ensures that critical internal communications, updates, and resources reach all employees, not just those with a desktop or company email address. ClearBox’s research shows that mobile-first intranets are now essential for communication effectiveness, engagement, and operational alignment.
#4. How does Blink differ from traditional intranet platforms?
Unlike traditional intranet platforms that treat mobile as an add-on, Blink is built mobile-first from the ground up. Blink focuses on communications effectiveness, frontline reach, and measurable engagement — rather than broad feature sprawl. Its feed-first experience, intuitive UX, and governed social features help organizations connect desk-based and frontline employees through one unified employee experience platform.
#5. Who should consider Blink based on the ClearBox report?
Organizations with large frontline or deskless workforces — or those prioritizing internal communications, engagement, and mobile access — should strongly consider Blink. The ClearBox 2026 report shows that Blink consistently outperforms heavier, all-in-one platforms when it comes to mobile delivery, frontline reach, and communication outcomes, making it a compelling choice for enterprises focused on real workforce impact.
Blink. And put your frontline first.
