Micro-Apps, Integrations and Third-Party Services
Last Updated: May 2025
1.1 Definitions
Terms used in this document but not defined below have the meaning set out in Customer's Blink T&Cs.
Blink-built Micro-Apps and Integrations
1.2 There will be no distinction between Micro-Apps and Integrations developed by Blink and the rest of the Services provided to Customer. All obligations, warranties, disclaimers, exclusions and limitations as set out in the Blink T&Cs will apply. Blink will own all Intellectual Property Rights in Micro-Apps and Integrations it creates, including those which Customer may have requested.
Third-Party Services and third-party-built Micro-Apps and Integrations (Third-Party Micro-Apps and Integrations")
1.3 From time to time, Customer may choose to select Third-Party Services or use Third-Party Micro-Apps and Integrations that require Customer to enter into separate, independent contracts with a third-party provider. These services are not part of Blink's core service offering. Clauses 1.4 to 1.7 (inclusive) below apply to such Third-Party Services and Third-Party Micro-Apps and Integrations. For clarity, clauses 1.4 to 1.7 (inclusive) do not apply to Third-Party Micro-Apps and Integrations that form part of the Services (provided by Blink or via its subcontractors) for which Customer pays Blink directly as part of the Fees and does not enter into a separate contract with a third- party provider.
1.4 Where Customer contracts independently for a Third-Party Service or Third-Party Micro-App and Integrations, the following conditions apply:
(a) any fees, licensing terms, service level agreements for the Third-Party Services or Third-Party Micro-Apps and Integrations will be agreed between Customer and third-party provider;
(b) Blink does not warrant, represent or guarantee the accuracy, completeness, fitness for purpose or availability of Third-Party Services or Third-Party Micro-Apps and Integrations between such services and Blink’s platform, subject to its obligations elsewhere in this document;
(c) Blink will not be liable to Customer for any loss or damage suffered or incurred by Customer or any Registered User in connection with the receipt or use of such Third-Party Services or Third-Party Micro-Apps and Integrations, provided that Blink is not in breach of its obligations under clauses 1.5 and 1.7 below; and
(d) Customer is responsible for conducting its own due diligence and investigations regarding Third-Party Services and Third-Party Micro-Apps and Integrations, including running appropriate tests, audits and monitoring updates to such services.
1.5 Blink will be responsible for:
(a) ensuring the security, availability and stability of its Services, including:
i. providing a secure and stable environment for the hosting and operation of Third-Party Micro-Apps and Integrations;
ii. maintaining the availability and functionality of Blink APIs, infrastructure and platform necessary for Third-Party Micro-Apps and Integrations to operate correctly;
iii. implementing industry-standard security protocols to protect Customer Data processed through Third-Party Micro-Apps and Integrations within Blink’s platform; and
(b) providing reasonable prior notice of any Blink API updates, platform modifications or system changes that may materially affect the functionality or performance of any Third-Party Micro-Apps and Integrations; and
(c) providing reasonable technical support to assist the Customer in resolving compatibility issues and offering a transition period for Customer to adapt to the change in a situation where a Blink API update or system change made by Blink negatively impacts any Third-Party Micro-Apps and Integrations.
1.6 Blink will not be responsible for the performance, security or reliability of any Third-Party Micro-Apps and Integrations, except to the extent that the issue is caused by:
(a) a material misrepresentation by Blink regarding the compatibility, support or functionality of Third-Party Micro-Apps and Integrations with Blink’s platform;
(b) a security vulnerability within Blink’s platform that allows unauthorised access to Customer Data processed through any Third-Party Micro-Apps and Integrations; or
(c) a failure of Blink’s platform, Blink APIs or infrastructure that prevents any Third-Party Micro-Apps and Integrations from functioning.
1.7 Blink agrees not to unreasonably block, disable or prevent the operation of any Third-Party Micro-Apps and Integrations that have been properly configured and are compliant with Blink's security and operational requirements.
Customer-built Micro-Apps and Integrations
1.8 In the case of any Micro-Apps and Integrations built or developed by the Customer, clauses 1.8 to 1.20 (inclusive) will apply in addition to all other restrictions and obligations of the Customer elsewhere in the Blink T&Cs (including clause 8 (Customer’s Obligations)). For clarity, references to “Micro-Apps” and “Integrations” in clauses 1.8 to 1.20 (inclusive) apply to Micro-Apps and Integrations built or developed by Customer only.
1.9 Customer will retain all Intellectual Property Rights in any Micro-App or Integration it develops, including those created using Blink APIs, software development kits or other development tools. Such rights do not extend to any underlying Blink-owned or Blink-licensed IP, proprietary technology or pre-existing components incorporated within such Micro-Apps or Integrations.
1.10 Blink will not claim ownership, impose licensing fees or unreasonably restrict usage of Customer-built Micro-Apps or Integrations.
1.11 Blink may implement platform security, compliance or performance requirements, including:
(a) ensuring compatibility with Blink's ecosystem;
(b) preventing security vulnerabilities, data breaches or operational risks; and
(c) requiring compliance with applicable Blink policies and industry regulations.
1.12 Customer will not (and will procure that its Registered Users will not):
(a) use, copy or otherwise rely on any part of the Services, other than the Blink APIs in accordance with the Blink T&Cs, in its development and provision of such Micro-Apps and Integrations;
(b) develop or use a Micro-App for the purpose of monitoring the availability, performance or function of the Services or gathering any insights into the Services in any respect (including for benchmarking purposes); or
(c) make any Micro-App or Integration accessible in connection with the Services unless Customer provides clear and accurate information to Registered Users regarding its or their use, and any processing of information provided by the Registered User which it or they facilitate.
1.13 Customer will be solely responsible for the development, functionality, content, maintenance and support of any Customer-built Micro-App or Integrations and will ensure that such Micro-Apps and Integrations comply with all applicable laws and regulations and do not introduce security vulnerabilities or disrupt Blink’s platform.
1.14 Blink will be responsible for providing reasonable documentation and Blink API access to enable Customer to create and maintain Customer-built Micro-Apps or Integrations. Further, Blink will ensure the security, availability and stability of Blink’s platform, Blink APIs and hosting infrastructure. Blink will provide reasonable notice of any Blink API updates that may materially affect the functionality of Customer-built Micro-Apps or Integrations.
1.15 Blink will not be liable for failures, security risks or data loss caused solely by a Customer-built Micro-App or Integration provided:
(a) the failure is not due to changes in Blink’s platform or Blink APIs without reasonable notice; or
(b) Blink improperly restricts or disables a Customer-built Micro-App without reasonable justification.
1.16 Customer grants Blink a licence to:
(a) use the Customer-built Micro-Apps and Integrations solely to the extent necessary to provide, operate and improve the Services or analyse them (including to assess Customer’s and Authorised Users’ compliance with this Agreement). For the avoidance of doubt:
i. Blink will not create derivative works, modify, distribute or commercialise Customer-built Micro-Apps without the Customer's prior written consent; and
ii. Customer retains all Intellectual Property Rights in its Micro-Apps and may revoke this licence upon termination of the Agreement, subject to reasonable transition obligations; and
(b) use Customer’s name and other branding, and any content contained in the Customer-built Micro-Apps to the extent strictly necessary to display the Customer-built Micro-App within the Blink platform and deliver the Services.
1.17 Prior to permitting access to any Micro-App, Integration or Third-Party Services, Customer will procure that Registered Users first agree to terms which, as a minimum:
(a) make clear that use of the Micro-App, Integration and/or Third-Party Services are only available to Registered Users and does not grant access to the Services outside of the permission so granted by the Blink T&Cs;
(b) make clear to Registered Users that the Micro-App, Integration and/or Third-Party Services are created and made available by the Customer or a third party and not Blink;
(c) make clear to Registered Users that Blink has no obligation to provide maintenance or support for the Micro-App, Integration and/or Third-Party Services to Customer or Registered Users, or to fix any errors or defects in them;
(d) prohibit Registered Users from reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Micro-App, Integration and/or Third-Party Services;
(e) only grant such access rights as strictly necessary to use the Micro-App, Integration and/or Third-Party Services and to access information they are permitted to access;
(f) do not grant any right or licence whatsoever to the content or source code of the Micro-App or Integration that would give any person any right or licence to any part of the Services or Blink’s Intellectual Property Rights other than in accordance with this document and the Blink T&Cs; and
(g) include restrictions and limitations necessary to preserve Blink’s rights and obligations under this document and the Blink T&Cs.
1.18 Both parties will comply with any relevant data protection legislation in relation to the privacy and legal rights of Registered Users in relation to their use of the Micro-Apps and Integrations (as applicable to each party). Customer will provide legally adequate privacy notices to Registered Users required for the lawful processing of information as between the Services and the Micro-App, Integration and/or Third-Party Services. Customer will undertake any required data protection compliance steps as may be required by Data Protection Legislation (as defined in the Data Protection Agreement referred to in the Blink T&Cs). If any Registered User provides Customer with any information including any personal data via a Micro-App or Integration, Customer will provide notice to such Registered Users that such information may be made available to Blink.
1.19 On reasonable written notice, Blink may perform audits, tests or assessments, including any penetration tests, on Micro-Apps or Integrations (each a “Test”). Customer will (and will procure that its Registered Users will) provide reasonable cooperation to Blink in connection with the conduct of any Test, including by providing reasonable assistance or information reasonably requested by Blink (or the authorised representative). Provided that such cooperation does not unreasonably disrupt Customer's operations and Customer is legally permitted to assist. If any Test reveals a failure by Customer or any Registered User to comply with any obligation under this document or the Blink T&Cs, Customer will be given a reasonable cure period to rectify the issue before Blink requires removal of any affected Micro-Apps and Integrations. Customer will pay Blink’s reasonable costs in conducting any Test which determined the failure(s). Immediate removal of any Micro-Apps or Integrations will only be required if the failure cannot reasonably be remedied, or it presents a clear and material risk to the Services. If Customer wishes to make such affected Micro-Apps or Integrations available again, it must, at its own cost, rectify any failure within its control using industry-recognised standards to Blink’s reasonable satisfaction.
1.20 On written notice, Blink may suspend or end any Micro-Apps’ or Integrations’ access to the Services if Blink believes (acting reasonably) that:
(a) Customer or its Registered Users are in breach of this document or the Blink T&Cs; or
(b) that such action is needed to protect Blink from legal or regulatory liability or to protect Blink’s legitimate interests.
