Solution: connecting 600 EMTs
In 2021, Jose became a ‘Blink Champion’, meaning he was responsible for driving Blink adoption across Coastal and its 600 employees.
He quickly saw an opportunity to drive efficiency by encouraging managers to post relevant information using Blink’s Feed - a personalized information feed for every frontline worker. This solved the critical problem of unfilled shifts:by using Blink to share available shifts to EMTs in real-time, the team was able to make sure a critical public service was operating effectively even in the most challenging moments of the COVID-19 pandemic.
Jose and his team also increased efficiency by using the Hub - Blink’s centralized and secure frontline environment where digital forms, policies, safety guidelines and other relevant documents are stored - to share key documentation with the frontline. Jose also reduced time wasted when tracking incidents by redirecting EMTs to the Hub’s Digital Forms to file an incident report.
Finally, Jose and his team were also able to use Blink to solve the challenge of maintaining consistent and accurate communications within an extremely mobile workforce: EMTs would regularly switch teams and locations, making it previously difficult to ensure the right people were receiving team - or location - specific information. Thanks to Blink’s Dynamic Teams, users are automatically added and removed from a team as they join and leave the company, or move from one job to another. This enabled Jose to efficiently lead EMTs by allowing different teams to access the most relevant information to successfully do their jobs.