Fast-growing, distributed workforces can lead to disconnected cultures — unless you have systems in place to proactively build your community. This is the challenge that Care Synergy faced. For them, a fractured and inconsistent culture was causing variable patient experiences across all Affiliates.
Communication was a big barrier for Care Synergy. Office-based employees were using email effectively, but mass emails weren’t being picked up by frontline staff. On top of this, each affiliate organization would take its own approach to internal communication, further diluting Care Synergy’s overall organizational culture.
As a healthcare provider, Care Synergy also had to ensure that field-based clinicians were communicating in a HIPAA-compliant way.