Employee spotlight: Florence Hunter

What we'll cover

At Blink, I am responsible for the ongoing success and happiness of our wonderful customers 🚀

I lead our brilliant global Customer Success and Customer Support teams. Together, we nurture our customers in every way possible. We work collaboratively with our customers and all the internal teams at Blink to ensure our users are getting the absolute best value out of our transformative SaaS platform.

I was born and raised in Camden Town, London. I left the capital to go to university but Camden is where my heart lives so I came straight back once I graduated!

I studied Anatomy & Physiology at the University of Manchester and my plan was to kick-off a career in Healthcare 🏥 After months of work experience at the MRI Hospital in the Oncology Gynaecology Department, I came to the realisation that a career in Healthcare sadly wasn’t for me. However, my respect, appreciation, and gratitude for how incredibly hard the nurses, technicians, doctors, surgeons, and supporting staff work on the frontline skyrocketed.

When I left University, I no longer had a career plan which was scary. All I knew was that I loved people – helping, communicating, and supporting people. So, I literally typed ‘jobs for people who love people’ into Google to see what opportunities came up! Recruitment was the top result and that’s how I fell into my first role 💙

My first job was a hybrid Business Development and Recruitment Consultant role within a large corporate company. I learned very quickly that a hardcore Sales role didn’t suit me and I wanted to have more of a positive and influential impact than I could within that corporate environment.

This is when my journey into working in start-ups began. I joined a small technology recruitment start-up whose mission was to change the way companies recruit for their product and engineering teams. I worked my way up from Talent Manager to Account Manager where I had my own portfolio of customers that I was responsible for. I worked with companies including Cazoo, MADE.com, dnata, Emirates Holidays, and many more to help them design, advertise, interview, and hire for their product and engineering teams.

When the opportunity arose to work for a company whose purpose is to make the work lives of the frontline easier, happier, and more connected, I leaped at the chance.

I joined Blink in November 2019 as the first-ever Customer Success Manager. I was responsible for all of our customers throughout their post-sales lifecycle. I single-handedly managed customer support, implementations, and customer success for all our customers.

Since then, we’ve grown from just me to three established global teams: Customer Success, Customer Support, and Implementation. I’ve had the extraordinary opportunity to build my own teams, create our ways of working, take on increasing levels of responsibility and accountability, and achieve glowing success with our customers.

Now as Head of Customer Success, my role is much more strategic and focused on the leadership of my team.

There are three main reasons why I love what I do. The first is the people. I get to work with incredible people internally and externally every single day.

The second is the challenge. I’m learning, growing, and developing at a rate that I didn’t think was possible! And the best thing is that I get to share this with those around me, particularly my team.

The third is our mission. We’re all working together to make the working lives of the frontline easier, more efficient, more connected, but most importantly give them their voice and let it be heard.

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