Blink Services Terms & Conditions

Last Updated: December 2023

  1. These Blink Services Terms & Conditions (“Blink T&Cs”) are incorporated into the agreement between Blink and Customer (the “Agreement”) by both parties signing an Order Form. The Agreement is comprised of: the Order Form; these Blink T&Cs; any separate Statement of Work; and, if applicable, the Service Level Agreement.
  1. ‍
  2. 1. DEFINITIONS AND INTERPRETATION
  3. 1.1 The following words and expressions will have the meanings as set out below:

Data category

Details

Acceptable Use Policy

the  acceptable use policy made available by Blink at https://www.joinblink.com/blink-aup and as  updated from time to time, which sets out Blink’s requirements for use of the  Services by Customer and Authorized Users.

Additional Services

the ImplementationServices or other services (excluding the provision of the Blink Apps, BlinkAPIs, Micro-Apps, and Integrations themselves but including development, support, and maintenance thereof) listed in the Order Form, Service Description, and/or Statement(s) of Work.

Additional Services Fee(s)

any  fees related to the provision of Additional Services from time to time, as  set out in the Order Form or Statement(s) of Work.

Admin User

an Authorized  User who is authorized by Customer to access and use the “admin panel” in the  Blink Apps to administer and manage Customer’s instance of the Blink Apps  and/or for other internal business purposes on behalf of Customer, including  to view and/or interact with Frontline Intelligence.

Add-on Feature

add-on  services and/or functionality of the Blink Apps, Micro-Apps, Integrations,  and other technology developed or made available by Blink from time to time,  as specified in the Order Form, or otherwise agreed between the parties in  writing.

Add-on Subscription Fee(s)

any  fee(s) applicable to Add-on Features, as set out in the Order Form,  calculated in accordance with this Agreement or otherwise agreed between the  parties in writing.

Allocated User

each  individual employee, worker, agent, or contractor of Customer who is  allocated a User Subscription by Customer to access and use the Blink Apps.

App Marketplace

the  online catalogue visible in the “admin panel” of the Blink Apps, or otherwise  online from time to time, describing certain Integrations, Micro-Apps and/or  functionality enabled by Blink, as may be amended, or updated by Blink in its  sole discretion.

Authorized user

an  Allocated User who has completed the enrollment process described in the Service  Description and as such is authorized by Customer to  access and use the Services via the Blink Apps solely for internal business  purposes.

Blink

Blink  Business Technologies Inc., a Delaware corporation with its registered  address at 353 West 48th Street, 4th Floor, New York, NY 10036, United States.

Blink APIs

the  application programming interfaces developed and enabled by Blink that  permits Customer and Authorized Users to access and use certain functionality  provided by the Services in accordance with the Documentation.

Blink Apps

the  software applications installed on a Device or accessed from Blink’s  website(s) (as amended from time to time) and made available by Blink from  the relevant Appstore or website to Authorized Users to enable them (subject  to the Authorized User indicating their agreement to the Acceptable Use  Policy) to access the Services.

Blink Content

all data, information and material owned by or licensed to Blink and/or its affiliates and comprised within the Services and Documentation but excluding Customer Data.

Commencement Date

the  date set out in the Order Form.

Confidential Information

all  information in any medium or format (including written, oral, visual or  electronic, and whether or not marked or described as  "confidential"), relating to the Disclosing Party, its affiliates,  or its (or its affiliates’) Personnel, customers or suppliers, which is  directly or indirectly disclosed by or on behalf of the Disclosing Party or  its affiliates to the Receiving Party or its affiliates, whether before or  after the Commencement Date, and which would reasonably be regarded as  confidential, but not including: (i) information in the public domain other  than as a result of a breach of confidentiality by the Recipient; (ii)  information the Receiving Party received, free of any obligation of  confidence, from a third party which was not itself under any obligation of  confidence in relation to that information, whether or not before the date of  its disclosure by the Disclosing Party; (iii) information which the Receiving  Party can show was developed or created independently by it or its  affiliates; or (iv) information already known to the Receiving Party at the  time of disclosure without restrictions on disclosure. For the avoidance of  doubt, in the case of Blink, the amount of Fees payable by Customer shall be  considered Blink’s Confidential Information.

Customer

the  party identified as the Customer on the Order Form.

Customer Data

all  data, information, and material that Customer and/or Authorized Users input  or upload to the Services or transmit through the Services and/or any  Integration, including personal data.

Device

a  device on which an Authorized User or multiple Authorized Users may access,  including downloading a version of a Blink App.

Disclosing Party

a party  disclosing its Confidential Information to the Receiving Party, which, in the  case of Customer, may be Customer and/or Authorized Users, and in the case of  Blink, may be Blink and/or Blink's affiliates, as applicable.

Distributor

the  company which makes the Services available to Customer by way of separate  agreement.

Documentation

the documents made available to Customer by Blink online via Blink’s websites, hub and/or help center, or such other web address notified by Blink to Customer from time to time, and/or any hard copy materials provided by Blink to Customer, including the Service Description and other instructions and guidance for the Services. 

Fees

the Add-on  Subscription Fees, Subscription Fees and Additional Services Fees, and any  other fee or charges payable as agreed from time to time.

FOI Regulations

the  Freedom of Information Act (5 U.S.C. § 552) and any other applicable laws or  regulations relating to general rights of access to information held by  public authorities.

Frontline Intelligence

the  analytics services, displays and reports accessible via the “admin panel”.

Implementation Services

the  professional and/or other services provided by Blink, whether in-person or  remote, relating to Customer’s adoption, configuration, launch and/or  roll-out of the Services to Authorized Users.

Initial Term

the  initial term of the Agreement as set out in the Order Form.

Insolvency Event

the  occurrence of any one or more of the following events in relation to a party:
a)     the  party becomes unable to pay its debts, admits its inability to pay its debts  or becomes insolvent;
b)     a  petition is presented, an order made, or a resolution passed for the  liquidation (otherwise than for the purposes of a solvent amalgamation or  reconstruction), administration, bankruptcy, or dissolution of the party;
c)      an  administrative or other receiver, manager, trustee, liquidator, administrator  or similar person or officer is appointed to the party and/or over all or any  part of the assets of the party;
d)     the  party enters into or proposes any composition or arrangement concerning its  debts with its creditors (or any class of its creditors) generally; or
e)     anything  equivalents to any of the events or circumstances listed in parts (a) to (d)  (inclusive) occurs in any applicable jurisdiction.    

Intellectual Property Rights

patents, utility models, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Integration

any integration withThird Party Services, a Micro-App or Customer’s own website or services, built by Customer, Blink or a third party, whether or not subject to Add-on Subscription Fees and/or Additional Services Fees, which enables interoperation between the Blink Apps and such Third Party Services, Micro-App or Customer website or services.

License Entitlement

the  number of User Subscriptions purchased by Customer, as set out in the Order  Form, or otherwise agreed in writing from time to time or calculated in  accordance with the terms of this Agreement.

Micro-App

an  application, tool, interface, functionality, widget, or website (as may be  further described in the Documentation), built by Customer, Blink or a third  party, whether or not for Add-On Subscription Fees and/or Additional Services  Fees.

Personnel

a  party’s employees, directors, officers, workers, agents, and contractors.

Plan

the  subscription plan incorporating the level of support provided, including  service levels if applicable, and available features of the Blink Apps made  available as part of the Services, which will either be “Enterprise” or  “Business” and shall be indicated in the relevant Order Form.

Receiving Party

a party receiving Confidential Information from a Disclosing Party

Relevant RFI

has the meaning given in clause 11.6.

Renewal Term

has the meaning given in clause 2.

RFI Response

has the meaning given in clause 11.6(b).

Sales Tax

any  applicable national, federal, state, and local sales, use, value added,  excise and other similar taxes, fees and surcharges that are legally or by  custom borne by a purchaser of goods or services.

Service Description

the published specification for the Services setting out (amongst other things) a description of the operation and functioning of the Blink Apps, the services available via the Blink Apps including pursuant to any Integrations, and Blink's processes and procedures for maintaining the security, availability, and performance of the Blink Apps, as set out at https://www.joinblink.com/blink-service-description and as may be updated by Blink from time to time.

Service Level Agreement or SLA

the  service level agreement available to Customers on an Enterprise Plan, set out  at https://www.joinblink.com/blink-sla.

Services

the  provision of:
a)     the  Blink Apps, Blink APIs, Blink Content, Documentation, Frontline Intelligence,  Add-on Features and/or Additional Services by Blink to Customer;
b)     the  permission (whether implied or express) by Blink to Customer for it to  connect Third Party Services and/or Micro-Apps to Blink’s Services via  Integrations,
in each case as set out in the Order Form, Statement(s) of Work,  Service Description and/or App Marketplace.

Statement of Work

a  statement of work for Additional Services entered into between the parties from time to time.

Subscription  Fees

the annual  subscription fees specified in the Order Form payable by Customer to Blink  for User Subscriptions, as may be amended in accordance with this Agreement.

Term

the  Initial Term together with any subsequent Renewal Term(s).

Third Party Services

any  services provided by a third party to the Customer, which may be integrated  with the Services through an Integration.

User Subscription(s)

the annual  user subscription(s) purchased by Customer, which entitle Customer to invite  Allocated Users to become Authorized Users and access and use the Services  via the Blink Apps, in accordance with this Agreement.

Virus

any thing or device (including any software, code, file, or program)which may:
a)     prevent, impair, or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device;
b)     prevent, impair, or otherwise adversely affect access to or the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering, or erasing the program or data in whole or part or otherwise); or
c)     adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

  1. 1.2 In this Agreement:
  1. (a) all headings are for convenience only and shall not affect the interpretation of this Agreement;
  2. (b) words in the singular include the plural and vice versa;
  3. (c) reference to a person includes a legal person (such as a limited company) as well as a natural person;
  4. (d) reference to including or any similar terms in the Agreement will be treated as being by way of example and without limitation, and shall not imply the exclusion of other words not specifically mentioned;
  5. (e) reference to any legislation will be to that legislation as amended, extended, or re-enacted from time to time and to any subordinate provision made under that legislation; and
  6. (f) a reference to writing or written includes e-mail.
  1. 2. COMMENCEMENT AND DURATION‍
  2. This Agreement commences on the Commencement Date and shall continue for the Initial Term and thereafter shall automatically renew for successive periods of twelve (12) months (each a "Renewal Term") unless:
  1. (a) either party gives at least thirty (30) days' written notice to the other before the end of the Initial Term (or Renewal Term, as applicable), in which case this Agreement shall terminate at 23:59PM (EST) on the last day of the Initial Term (or Renewal Term, as applicable); or
  2. (b) either party terminates the Agreement at any time in accordance with clause 15.
  1. 3. USER SUBSCRIPTIONS
  2. 3.1 Subject to Customer’s payment of all Fees and compliance with the terms of this Agreement, Blink hereby grants to Customer during the Term a non-exclusive, non-transferable, right (without the right to grant sub-licenses, unless expressly permitted in this Agreement) to permit:
  1. (a) Authorized Users to access and use the Blink Apps, APIs, Integrations and/or Add-on Features; and
  2. (b) Admin Users to use and access the “admin panel” section, each solely for Customer’s internal business operations and in connection with the receipt of the Services.
  1. 3.2 Blink may amend the Blink Apps, Blink APIs, and Documentation from time-to-time, provided such amendments do not materially impact the functionality, performance, or security of the Blink Apps. In respect of amendments to the Blink Apps, Customer acknowledges that Blink may ask Authorized Users to update the Blink Apps in order to continue to access the Services. Customer acknowledges that if Authorized Users choose not to install the updates to the Blink Apps or if they opt out of automatic updates then such Authorized Users may not be able to continue using or use the latest features and functionality of the Blink Apps, and in such circumstances, Customer acknowledges and agrees that Blink will not be liable for any failure of such Authorized Users to access and use the Services.
  2. 3.3 Customer acknowledges and agrees that Blink owns all Intellectual Property Rights in the Services, including any functionality, interfaces, or other content, software or deliverables requested by Customer (excluding Customer Data). Except as expressly stated herein, this Agreement shall not grant Customer or any Authorized User any rights to, or in, any Intellectual Property Rights in respect of the Services or any part thereof.
  3. 3.4 If Customer or its Authorized Users provide Blink with any suggestions, comments, improvements, ideas or other feedback or materials related to the Services (collectively, “Feedback”), Customer hereby irrevocably assigns, and as applicable shall procure that any relevant Authorized User(s) assigns all right, title and interest in and to such Feedback to Blink, without any compensation or other duty to account to the Customer or its Authorized Users (as applicable) and shall automatically waive and procure the waiver of any moral rights in such Feedback. Customer undertakes to do all such reasonable acts (and procure the same from any relevant Authorized Users) as may be reasonably required from time to time (including execution of affidavits and other documents) to effect, perfect or confirm Blink’s rights under this clause 3.4. For the avoidance of doubt, Blink shall not be obliged to implement any such enhancement requests or Feedback.
  4. 4. ADDITIONAL SERVICES
  5. 4.1 When Customer purchases Additional Services, Blink may, at its discretion, prepare a draft Statement of Work. In such cases, Customer and Blink will then use commercially reasonable efforts to agree the terms of the draft, and may agree that such Statement of Work is either:
  1. (a) non-binding, in which case the parties shall work in good faith to deliver their respective parts; or
  2. (b) binding, in which case it shall be signed by the authorized representatives of both parties, and upon such complete execution, shall become a binding Statement of Work under this Agreement. Each Statement of Work agreed by the parties in accordance with this clause 4.1(b) will form part of this Agreement and is governed by these Blink T&Cs and any additional terms set out in that Statement of Work.
  1. 4.2 To the extent Blink provides Additional Services as set out in the Order Form or Statement(s) of Work, such Additional Services will be provided:
  1. (a) materially in accordance with terms contained therein;
  2. (b) with reasonable skill and care; and
  3. (c) in accordance with good industry practice.
  1. 4.3 If Blink fails to comply with clause 4.2, it shall be entitled, to the extent possible, to rectify, repair, or correct such failure within a reasonable time and/or a reasonable addition of time for performance of its obligations. Blink shall not be responsible or obligated to act to the extent of any non-conformance, including non-performance, which is caused by Customer's breach of this Agreement.
  2. 5. MICRO-APPS, THIRD PARTY SERVICES AND INTEGRATIONS
  3. 5.1 Blink, Customer and/or a third party may from time to time create, provide, or otherwise make available:
  1. (a) Micro-Apps and Integrations thereto; and/or
  2. (b) Integrations with Third Party Services.
  1. Blink-built Micro-Apps and Integrations
  1. 5.2 In the case of any Micro-Apps and Integrations created or provided by Blink, all relevant terms of this Agreement shall apply. For the avoidance of doubt, Blink shall own all Intellectual Property Rights in Micro-Apps and Integrations it creates, including those which Customer may have requested. There shall be no distinction between Micro-Apps and Integrations developed by Blink and the rest of the Services, and all disclaimers, exclusions and limitations as set out in this Agreement shall apply thereto to the fullest extent permitted by law.

    Third Party Services, and Micro-Apps and Integrations built by third parties
  1. 5.3 In the case of any Micro-Apps and Integrations created or provided by third parties, and Third Party Services, the following terms shall apply:
  1. (a) any access or use of such Micro-Apps, Integrations and Third Party Services are or may be subject to Customer entering into a separate agreement with the applicable provider;
  2. (b) Customer agrees that Blink is not liable to Customer for any loss or damage suffered or incurred by it or any Authorized User in connection with its receipt or use of such Micro-Apps, Integrations and Third Party Services, including to the extent such loss or damage is caused by any act or omission, default or negligence committed by the provider;
  3. (c) Blink does not warrant, represent, or guarantee the accuracy, completeness, fitness for purpose or availability of the Micro-Apps, Third Party Services or Integrations between such Third Party Services and Blink Apps; and
  4. (d) it is Customer’s responsibility to make its own investigations and due diligence of such providers, including running appropriate tests and audits on them and/or updates thereto.‍
  5. Customer-built Micro-Apps and Integrations
  1. 5.4 In the case of any Micro-Apps and Integrations created or provided by the Customer, clauses 5.5 to 5.13 (inclusive) shall apply in addition to all other restrictions and obligations of the Customer elsewhere in the Agreement (including clause 8). References to “Micro-Apps” and “Integrations” in clauses 5.5 to 5.13 (inclusive) mean to Micro-Apps and Integrations developed by the Customer.
  2. 5.5 Customer shall not (and shall procure that its Authorized Users shall not):
  1. (a) use, copy, or otherwise rely on any part of the Services other than the Blink API’s in accordance with this Agreement, in its development and provision of such Micro-Apps and Integrations;
  2. (b) develop or use a Micro-App for the purpose of monitoring the availability performance or function of the Services or gathering any insights into the Services in any respect (including but not limited to for benchmarking purposes); or
  3. (c) make any Micro-App, Integration or Third Party Services accessible in connection with the Services unless Customer provides clear and accurate information to Authorized Users regarding its or their use, and any processing of information provided by the Authorized User which it or they facilitate.
  1. 5.6 Customer agrees that Blink is not liable to Customer for any loss or damage suffered or incurred by it or any Authorized User in connection with its development or use of these Micro-Apps and/or Integrations, including to the extent such loss or damage is caused by any act or omission, default or negligence committed by Customer.
  2. 5.7 Blink does not warrant, represent, or guarantee the accuracy, completeness, or fitness for purpose of any Micro-App or Integration.
  3. 5.8 Customer grants Blink (and procures the granting of from any Authorized User as required to give effect to this clause 5.8) a non-exclusive, worldwide, fully paid up or royalty free, irrevocable, sub-licensable, perpetual license to:
  1. (a) host, use, distribute, run, perform, or display, translate, and create derivative works of the Micro-Apps and/or Integrations Apps for any business purpose in connection with operating, providing, or improving the Services, including a right to frame or link to or analyze them (including to assess Customer’s and Authorized Users’ compliance with this Agreement); and
  2. (b) use Customer’s name and other branding, and any content contained in the Micro-Apps (together “App Branding”) solely to the extent that this is necessary to enable Blink to perform its obligations and exercise its rights under this Agreement.
  1. 5.9 Customer acknowledges and agrees that where it or its Authorized Users develop any Micro-Apps or Integrations, Customer shall be fully responsible and liable for the same, including its or their development, content, and maintenance. Blink shall have no obligation to provide support to Authorized Users or to Customer for the access, use of, development or delivery of such Micro-Apps or Integrations.
  2. 5.10 Prior to permitting access to a Micro-App, Integration and Third Party Services, Customer shall procure that Authorized Users first agree to terms which, as a minimum:
  1. (a) make clear that use of the Micro-App or Integration are only available to Authorized Users and does not grant access to the Services outside of the permission so granted by this Agreement;
  2. (b) make clear to Authorized Users that the Micro-App, Integration and/or Third Party Services is or are created and made available by the Customer or a third party and not Blink, and that Blink has no obligation to provide maintenance or support for the Micro-App, Integration or Third Party Services to Customer or Authorized Users, or to fix any errors or defects in them;
  3. (c) prohibit Authorized Users from reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Micro-App or any Integration with the Services, unless such restriction is not permitted by law;
  4. (d) only grant such access right as strictly necessary to use the Micro-App, Third Party Services, or Integration to access information they are permitted to access;
  5. (e) do not grant any right or license whatsoever to the content or source code of the Micro-App or Integration that would give any person any right or license to any part of the Services or Blink’s Intellectual Property Rights other than in accordance with this Agreement; and
  6. (f) include restrictions and limitations necessary to preserve Blink’s rights and obligations under this Agreement.
  1. 5.11 Customer shall be responsible for protecting the privacy and legal rights of Authorized Users in relation to their use of the Micro-Apps and Integrations. Customer shall provide legally adequate privacy notices to Authorized Users required for the lawful processing of information as between the Services and the Micro-App or Third Party Services and undertake any required data protection compliance steps as may be required by applicable data protection legislation. If any Authorized User provides Customer with any information including any personal data via a Micro-App, Customer shall provide notice to such Authorized Users that such information may be made available to Blink.
  2. 5.12 Customer acknowledges and agrees that Blink (or an authorized representative) shall be entitled at any time on reasonable notice to Customer to perform audits, tests, or assessments, including any penetration tests, on Micro-Apps or Integrations (each a "Test”). Customer shall (and shall procure that its Authorized Users shall) provide reasonable cooperation to Blink in connection with the conduct of any Test, including by providing reasonable assistance or information reasonably requested by Blink (or the authorized representative as the case may be). Without prejudice to Blink’s other rights or remedies, if any Test reveals a failure by Customer or any Authorized User to comply with any obligation under this Agreement, Customer shall without undue delay remove any affected Micro-Apps and Integrations and pay Blink’s reasonable costs in conducting any Test which determined the failure(s). If Customer wishes to make such affected Micro-Apps or Integrations available again, it must, at its own cost, rectify any failure to Blink’s reasonable satisfaction.
  3. 5.13 Blink may in its sole discretion suspend or end any Micro-App’s or Integration’s access to the Services at any time with or without notice if Blink believes (acting reasonably) that Customer or its Authorized Users are in breach of this Agreement or that such action is needed to protect Blink from legal or regulatory liability or to protect Blink’s legitimate interests.
  4. 6. BLINK’S GENERAL OBLIGATIONS
  5. 6.1 Blink warrants that:
  1. (a) it has the right, power, and authority to enter into this Agreement;
  2. (b) the Services shall be provided materially in accordance with any relevant Documentation;
  3. (c) it has and will maintain all licenses, consents, and permissions necessary for the performance of its obligations under this Agreement; and
  4. (d) it shall not intentionally introduce any Viruses or other forms of malicious code into Customer’s network and information technology systems via the Services.
  1. 6.2 Blink shall:
  1. (a) perform its obligations under this Agreement in compliance with all applicable laws and in accordance with good industry standards;
  2. (b) comply with all applicable anti-bribery, modern slavery, and anti-corruption legislation; and
  3. (c) for customers on an Enterprise Plan, use commercially reasonable efforts to meet the service levels set out in the SLA.
  1. 6.3 If Blink fails to comply with the warranties in this clause 6, it shall be entitled, to the extent possible, to rectify, repair, or correct such failure within a reasonable time and/or a reasonable addition of time for performance of its obligations. The warranties in this clause 6 shall not apply to the extent of any non-conformance, including unavailability, which is caused by: (i) Customer's breach of this Agreement; (ii) Customer’s or any Authorized User’s use of the Blink Apps contrary to Blink's instructions; or (iii) modification or alteration of the Blink Apps by Customer, its affiliates, or any Authorized Users.
  2. 7. DISCLAIMERS
  3. 7.1 Except as expressly provided in this Agreement, the Services are provided "as is". To the extent permitted by law, Blink disclaims all other conditions, warranties, representations, undertakings, or other terms which might have effect between the parties with respect to the Services, or be implied or incorporated into this Agreement, whether by statute, common law, custom or otherwise. This includes any implied conditions of satisfactory quality, reasonable skill and care, fitness for any particular purpose, ability to achieve a specific result, or arising from course of dealing or usage of trade. The disclaimer extends to systems beyond the scope of the Services, including Third Party Services.
  4. 7.2 Blink does not warrant, represent, undertake, or agree that:
  1. (a) the use of the Services by Customer or its Authorized Users will meet Customer’s or Authorized Users’ requirements;
  2. (b) the Services will be uninterrupted, secure, available at any particular time or error free; or
  3. (c) all parts of the Services will remain unamended, available, or otherwise operative in accordance with Customer’s expectations.
  1. 7.3 Under no circumstances shall Blink or Blink’s Personnel have any liability for any losses, claims, damages, costs, or expenses caused by errors or omissions in any information, instructions or scripts provided to Blink and/or Blink’s Personnel by or on behalf of Customer and/or the Authorized Users in connection with the Services, or any actions taken by Blink and/or Blink’s Personnel at Customer's or the Authorized Users’ direction.
  2. 8. CUSTOMER'S OBLIGATIONS
  3. 8.1 Customer shall not store, distribute, or transmit any Virus, or any material, information, content, or data (including Customer Data) through or in connection with the Services or create Micro-Apps or Integrations that:
  1. (a) infringes any Intellectual Property Rights or data protection, privacy, or other rights of any other person;
  2. (b) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive or is otherwise objectionable or prohibited;
  3. (c) facilitates illegal activity;
  4. (d) depicts sexually explicit images;
  5. (e) promotes unlawful violence, discrimination based on race, gender, color, religious belief, sexual orientation, disability, or any other illegal activities or could amount to any of the same; or
  6. (f) is false or misleading or could or does cause damage or injury to any person or property.
  1. 8.2 Customer shall not:
  1. (a) attempt to copy, duplicate, modify, create derivative works from or distribute all or any portion of the Services;
  2. (b) access, develop, supply or market all or any part of the Services in order to build a product or service which replicates, competes with or is substantially similar to any part or parts of the Services;
  3. (c) attempt to undertake any security testing of the Services or any part thereof without the prior written consent of Blink (not to be unreasonably withheld);
  4. (d) except to the extent permitted by this Agreement, use the Services to provide services to third parties (including Customer’s affiliates) or permit or facilitate any third party to access or use the Services, or itself use the Services on behalf of any third party;
  5. (e) use the Services for time-sharing or service or software bureau purposes or otherwise for the benefit of a third party;
  6. (f) employ any hardware, software, device, or technique to pool connections or reduce the number of devices or users that directly access or use the Services (sometimes referred to as 'virtualization', 'multiplexing' or 'pooling') in order to circumvent any restrictions on scope of authorized use contained in this Agreement;
  7. (g) use the Services in a way that could damage, disable, overburden, impair or compromise Blink’s systems or security, the systems or security relating to any Third Party Services or interfere with other users;
  8. (h) attempt to exceed or circumvent any express or implied limitations on use of the Services, including, but not limited to, in relation to the number of calls to the Blink APIs or related use thereof, storage and data enrichment functionality, as set by Blink from time to time and in its sole discretion and where such limitations may depend on the type of Plan purchased or taken;
  9. (i) unless for the purpose of an Integration, or otherwise expressly permitted by Blink in writing, create internet "links" to any part of the Services, or "frame" or "mirror" any Blink Content or the contents of the Blink Apps on any other server or wireless or internet-based device;
  10. (j) remove any proprietary notices or labels from any part of the Services;
  11. (k) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to or comprised in the Services unless such restriction is not permitted by law;
  12. (l) access any undocumented API owned or controlled by the Blink or access or use Blink’s APIs other than in accordance with the Documentation; or
  13. (m) use the Blink APIs for the purpose of monitoring the availability performance or function of the Services or gathering any insights into the Services in any respect (including but not limited to for benchmarking purposes).
  1. 8.3 Customer shall:
  1. (a) prevent any unauthorized access to, or use of, the Blink Apps and/or Blink APIs and shall promptly notify Blink in writing of any such unauthorized access or use;
  2. (b) provide Blink with all reasonable co-operation in relation to this Agreement and access to information reasonably required by Blink in order to provide the Services;
  3. (c) maintain sufficient licenses to any software (from third parties or licensed by Blink separately to this Agreement) operated using or in conjunction with the Services;
  4. (d) acknowledge that as between the parties, it is solely responsible for ensuring that its firewalls, security and privacy systems and settings, and other plug-ins or applications, do not interfere with or restrict Customer's or its Authorized Users', access and use of the Services, and Blink and Blink’s Personnel shall have no responsibility or liability in relation thereto;
  5. (e) immediately take all steps to remove content (including Customer Data) from the Services which breaches the terms of this clause 8 and/or the Acceptable Use Policy, or as otherwise may be reasonably considered harmful, or which Blink requests to be removed;
  6. (f) comply with all applicable laws and regulations with respect to its activities under this Agreement; and
  7. (g) carry out all other Customer responsibilities set out in this Agreement in a timely and efficient manner.
  1. 8.4 Customer warrants and represents that it will use the Services strictly for internal business purposes and not for any other purpose, and that Blink will not be responsible or liable for any non-permitted use of the Services by Customer or its Authorized Users.
  2. 8.5 Upon reasonable notice, Blink may audit Customer's compliance with this clause 8 by any lawful, technical means and Customer shall provide all reasonable assistance and information to Blink necessary to establish that the Services are only being accessed and used in accordance with this Agreement.
  3. 8.6 Blink reserves the right to, but is not obliged, remove Customer Data which breaches this clause 8 or is otherwise deemed harmful by Blink in its sole discretion suspects to be in breach of this clause 8 and Blink shall have no liability for such removal.
  4. 9. AUTHORIZED USERS AND ADMIN USERS
  5. 9.1 In relation to Authorized Users and Admin Users (as applicable):
  1. (a) Customer is responsible for maintaining the list of Allocated Users, which includes those who are Authorized Users, and those specified as Admin Users. The list of users can be found in the “admin panel” section of the Blink Apps;
  2. (b) All restrictions set out in this Agreement which apply to the Customer (including those set out in clause 5 and 8) shall apply to Authorized Users and Customer shall ensure Authorized Users comply with them and the Acceptable Use Policy; Customer shall be responsible for any breaches and/or acts and omissions of any Authorized User as if committed by Customer itself;
  3. (c) Customer will not allow any Authorized User account to be used by more than one (1) individual; and
  4. (d) Customer shall ensure that Authorized Users keep their log-in details confidential and where such details are chosen by the Authorized Users (e.g., passwords), that they choose secure credentials.
  1. 9.2 During the Term, an Authorized User may choose to end their access to the Blink Apps or otherwise have their access terminated, for example, in the event they leave Customer’s employment. In such cases, Customer will be entitled to recycle the relevant User Subscription by disabling such Authorized User’s access to the Services and replacing that Authorized User with a new Allocated User for no additional fees, provided that the number of Allocated Users does not exceed the License Entitlement set out in the Order Form. Where the number of User Subscriptions being used by Authorized Users or allocated to Allocated Users drops below the License Entitlement, Blink shall not be required to reduce or refund any Subscription Fees.  
  2. 9.3 If Customer wishes to purchase more User Subscriptions, Customer shall notify Blink or the relevant Distributor in writing. Blink or the relevant Distributor will send an invoice for Subscription Fees relating to the additional User Subscriptions (calculated on a pro-rata basis against Customer’s then-current Subscription Fee price) for payment within thirty (30) days of the date of any such invoice. The increased User Subscriptions will be applicable to the rest of the Term, unless the parties agree prior to the deadline for notice to terminate the Agreement in accordance with clause 2(a), to decrease the License Entitlement. For the avoidance of doubt, the License Entitlement may only be decreased before a Renewal Term for subsequent renewals.
  3. 9.4 Blink may upon reasonable notice and at any time during the Term audit Customer’s usage of the Services and verify that Customer is not exceeding the License Entitlement. If such audit reveals that the License Entitlement has been exceeded, Blink may, without prejudice to its other rights, send an invoice to Customer for the relevant fees for such additional License Entitlement (calculated on a pro-rata basis against Customer’s then-current Subscription Fees) for the number of User Subscriptions being used for payment within thirty (30) days of the date of any such invoice and update the License Entitlement accordingly.
  4. 9.5 Following an increase to the License Entitlement, any references in this Agreement to “License Entitlement” shall be deemed to be references to the revised License Entitlement as increased in accordance with clause 9.3 or 9.4.
  5. 10. FEES AND PAYMENT TERMS
  6. 10.1 Customer shall pay the Fees to Blink in accordance with this clause 10, the Order Form and, as applicable, the Statement(s) of Work. Blink reserves the right to make provision of the Services subject to receipt of payment.
  7. 10.2 Subscription Fees and Add-on Subscription Fees are payable annually in advance and Additional Services Fees are payable in full in advance, or as otherwise expressly agreed between the parties.
  8. 10.3 Blink will invoice Customer for all Fees for payment within thirty (30) days of the invoice date. The first invoice shall be issued on or around the Commencement Date.
  9. 10.4 Prior to the commencement of any Renewal Term, Blink may increase or decrease the Fees which will be payable by Customer for that Renewal Term. Alterations of the Fees in accordance with this clause 10.4 require not less than sixty (60) days’ notice to Customer prior to the commencement of the Renewal Term and if Customer does not wish to accept the new Fees, it may give notice to terminate this Agreement in accordance with clause 2(a), otherwise the price increase shall apply automatically.
  10. 10.5 For an Initial Term of a duration longer than one (1) year, Blink shall have the right to increase or decrease the Subscription Fees, Add-on Subscription Fees and/or Additional Services Fees which will be payable in any year within the Initial Term other than the first, providing that (i) each increase shall not be more than 5% of the latest relevant Fee; (ii) Blink gives Customer not less than sixty (60) days’ notice in writing of any such increase, after which it shall take effect automatically; and (iii) no more than one increase per type of Fee is made in any year.
  11. 10.6 In the case that Customer gains access to the Services by way of a Distributor, Blink reserves the right to make the provision of the Services subject to the receipt by Blink of payment from the Distributor. All payment terms relevant to Customer by way of the Distributor shall apply and to the extent that the terms of these Blink T&Cs contradict those terms, the terms of the relevant Distributor agreement shall prevail.
  12. 10.7 Customer shall pay all sums due to Blink in cleared funds (in the currency specified in the invoice) into the bank account nominated by Blink from time to time.
  13. 10.8 All sums due to Blink under or in relation to this Agreement are exclusive of any Sales Tax which shall be charged in addition in accordance with the relevant regulations in force at the time of making the relevant taxable supply and shall be paid by Customer in full at the same time as payment is due under the relevant invoice.
  14. 10.9 If Customer is required under any law or regulation of any governmental entity or authority, domestic or foreign, to withhold or deduct any portion of any payment due to Blink pursuant to this Agreement and Blink is unable to reclaim or recover that deduction through the exercise of reasonable efforts, then the sum payable to Blink will be increased by the amount necessary to yield to Blink an amount equal to the sum it would have received had no withholdings or deductions been made.
  15. 10.10 If Customer fails to make any payment in accordance with this Agreement, then Blink shall (without prejudice to its other rights and remedies) be entitled to:
  1. (a) any payment under the terms and conditions of this Agreement made after the date such payment is due and payable shall bear interest as of the day after the date such payment was due and payable and shall continue to accrue such interest until such payment is made at a rate equal to the lesser of either (a) five percent (5%) above the prime rate as reported by Federal Reserve Bank of New York, located in New York, New York, as of the date such payment was due and payable, or (b) the maximum rate permitted by Applicable Law; and/or
  2. (b) suspend Customer's and Authorized Users' access to and use of the Services in accordance with clause 15.4(a) until payment is made by Customer in accordance with this Agreement.
  1. 10.11 Other than where the Agreement is terminated by Customer in accordance with clause 15.1(b) or clause 13.4(c) due to a material breach by Blink (in which case Customer shall be entitled to a pro-rata refund of the Subscription Fees), any Fees due or paid in accordance with this Agreement shall remain payable to Blink or where already paid, will be non-refundable.
  2. 11. CUSTOMER DATA
  3. 11.1 Customer shall own (and hereby warrants that it owns) all rights, title, and interest in and to all of the Customer Data. Customer shall at all times have sole responsibility for the legality, reliability, integrity, accuracy, and quality of the Customer Data and for ensuring that its and Authorized Users’ use does not infringe the rights of any third parties.
  4. 11.2 Customer hereby grants to Blink, its affiliates and its and their Personnel, a non-exclusive, non-transferable (except in accordance with clause 17.8), fully paid up, royalty-free worldwide license to:
  1. (a) host, use, copy, store, collect, process, transmit, retain, publish, display, create derivative works of and otherwise use the Customer Data, with the right to sub-license these rights, in each case to the extent necessary for the provision of the Service and the performance of Blink’s obligations and rights under this Agreement; and
  2. (b) to analyze, copy, distribute, display, create derivative works of and otherwise use the Customer Data on an anonymous and/or aggregated basis, for Blink’s business purposes (including for benchmarking, analytical or statistical purposes). Ownership of such anonymized and aggregated data and all Intellectual Property Rights in the data and/or database will vest in Blink upon its creation.
  1. 11.3 In the event of any loss or damage to Customer Data, Customer's sole and exclusive remedy shall be for Blink to restore the lost or damaged Customer Data from the latest back-up of such Customer Data where such back-ups are made by Blink. Blink shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data (including personal data) caused by Customer, its Authorized Users, Customer's affiliates or any third party (except those third parties sub-contracted by Blink to perform services related to Customer Data hosting and back-up, in which case Blink's liability shall be subject to the limitations and exclusions set out in this Agreement, including those set out in this clause 11 and clause 14).
  2. 11.4 Each party warrants that it shall fully comply with its obligations under applicable data protection legislation to the extent relevant to the provision or use of the Services pursuant to this Agreement.
  3. 11.5 Blink shall comply with its obligations as set out in its Privacy Policy.
  4. 11.6 To the extent that Customer is subject to one or more of the FOI Regulations, in the event that Customer receives a request for information under any such FOI Regulation which relates in any way to Blink, this Agreement, the subject-matter or negotiations of this Agreement or any of Blink’s other Confidential Information (a “Relevant RFI”), Customer shall:
  1. (a) without undue delay and in any event within two (2) business days of the receipt of such Relevant RFI forward the Relevant RFI along with any reasonably necessary background information to Blink in accordance with the Notices provision at clause 17.6;
  2. (b) give Blink a reasonable time period to make representations to Customer or amendments to the response to the Relevant RFI (the “RFI Response”) and incorporate any such representations or amendments into the RFI Response, including any exemptions of information from disclosure in accordance with the FOI Regulations; and
  3. (c) under no circumstances refer to or include Blink’s Confidential Information or any reference to Blink or Blink’s business activities which could reasonably be considered to be detrimental in the RFI Response without Blink’s prior written consent, unless in each case Customer is legally prohibited from doing so, in which case Customer shall inform Blink of this fact as soon as possible along with a detailed explanation of why this is the case, and giving Blink a reasonable time period to object (taking into account the timeframe for responding to the Relevant RFI and the fact that Blink may be permitted to make representations or amendments to the RFI Response in the event Blink’s objection is correct).
  1. 11.7 Blink has the right to collect and analyze data and other information relating to the provision, use and performance of the Services and related systems and technologies (including information concerning or comprised in Customer Data and data derived therefrom), and Blink will be free to:
  1. (a) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Blink offerings; and
  2. (b) commercialize, disclose, or otherwise use such data and information providing it has been aggregated or otherwise de-identified from any person, including the Customer.
  1. 12. CONFIDENTIALITY
  2. 12.1 Each party shall:
  1. (a) only use (including making copies of) Confidential Information in connection with and to the extent necessary for the purposes of this Agreement or as otherwise permitted by this Agreement;
  2. (b) not disclose the Confidential Information to any person except with the prior written consent of the Disclosing Party or in accordance with clauses 12.2 and 12.3; and
  3. (c) keep all Confidential Information secret and securely protected against theft or unauthorized access.
  1. 12.2 A Receiving Party may disclose Confidential Information to its affiliates, representatives, and personnel to the extent strictly necessary for the performance, provision, or receipt of this Agreement, provided that in each case, the Receiving Party informs those persons of the confidential nature of the Confidential Information, ensures that such persons are bound by obligations of confidentiality no less protective than this clause 12, and remains responsible for any breach of this clause 12 by those persons.
  2. 12.3 All Confidential Information shall remain the property of the Disclosing Party and the Disclosing Party reserves all rights in its Confidential Information. Nothing in this Agreement or the disclosures envisaged by this Agreement shall (except as expressly agreed otherwise in this Agreement) operate to transfer or operate as a grant of any licenses or right to use any Intellectual Property Rights in the Confidential Information.
  3. 12.4 The parties' obligations under this clause 12 shall continue in force for three (3) years following the termination or expiry of this Agreement.
  4. 12.5 The parties agree that damages alone would be insufficient in the event of a breach of the provisions of this clause 12. Accordingly, the parties agree that the Disclosing Party shall be entitled, without proof of special damages, to seek an injunction or other interim remedy for any threatened or actual breach of this clause 12 by the Receiving Party, without prejudice to any other rights and remedies which the Disclosing Party may have.
  5. 13. INDEMNITIES
  6. 13.1 Subject to clause 13.3, Customer shall indemnify, keep indemnified and hold Blink and Blink’s Personnel harmless against any and all damages, claims, actions, proceedings, losses and reasonable costs (including court and reasonable legal fees) and expenses suffered or incurred by Blink and/or Blink’s Personnel arising or in connection with:
  1. (a) Customer's and/or Authorized Users' use or misuse of the Services in breach of this Agreement or otherwise not in accordance with the Acceptable Use Policy, including regulatory fines imposed on Blink in respect of harmful content uploaded or sent by Customer and/or its Authorized Users;
  2. (b) any claim by a third party that the supply to, or use by Blink or any Blink’s Personnel, of the Customer Data infringes the Intellectual Property Rights of any person;
  3. (c) Customer’s use of the Third Party Services; and
  4. (d) Customer or any Authorized User’s breach, infringement, or misappropriation of Blink’s Intellectual Property Rights.
  1. 13.2 Subject to clause 13.3, Blink shall indemnify, keep indemnified and hold Customer and its Personnel harmless against any and all damages, claims, actions, proceedings, losses, and reasonable costs (including court costs and reasonable legal fees) and expenses suffered or incurred by Customer arising out of any claim by a third party against Customer that its use of the Services in accordance with this Agreement infringe Intellectual Property Rights of any person.
  2. 13.3 A party indemnifying (“Indemnifying Party”) the other party (“Indemnified Party”) under this clause 13 shall be so obliged to indemnify providing that:
  1. (a) the Indemnified Party gives the Indemnifying Party prompt notice of any actual or threatened claim;
  2. (b) the Indemnified Party does not admit any liability or agree to any settlement or compromise of a claim without the prior written consent of the Indemnifying Party;
  3. (c) the Indemnifying Party is entitled at any time to assume exclusive conduct of the claim (which shall include the exclusive right to conduct any proceedings or action, negotiate the settlement of the claim and to conduct all discussions and dispute resolution efforts in connection with the claim);
  4. (d) at the Indemnifying Party’s request, cost, and expense, the Indemnified Party gives the Indemnifying Party all reasonable assistance in connection with the conduct of the claim (including taking such necessary steps to enable the Indemnifying Party to assume conduct of the claim pursuant to this clause 13.3); and
  5. (e) the Indemnified Party takes all reasonable steps to mitigate its liabilities.
  1. 13.4 If a claim is made pursuant to clause 13.2, or in the Blink’s reasonable opinion is likely to be made, against Customer, Blink may at its option and expense:
  1. (a) secure Customer’s right to continue using the Services in the manner permitted under this Agreement; or
  2. (b) modify or replace the infringing part of the Services so as to avoid the infringement or alleged infringement, in such a way that does not materially adversely affect the functionality of the Services; or
  3. (c) terminate this Agreement immediately on notice to Customer.
  1. 13.5 Under no circumstances shall Blink, Blink’s affiliates or any of Blink’s Personnel be liable to Customer under this clause 13.2 to the extent that the infringement (whether actual or threatened) is based on:
  1. (a) any changes, modifications, updates, or enhancements made to the Services other than as authorized by Blink;
  2. (b) any use of the Services by Customer or its Authorized Users in a manner contrary to Blink's instructions and/or in breach of this Agreement;
  3. (c) Customer's or its Authorized Users' use of the Services after notice or becoming aware of the actual or threatened claim;
  4. (d) any open source software distributed, embedded, or bundled with the Services; or
  5. (e) any of the circumstances described in clause 7.
  1. 13.6 This clause 13 outlines each party’s entire liability to the other in connection with third party claims for infringement of Intellectual Property Rights and shall be each party’s sole and exclusive remedy in that regard.
  2. 14. LIMITATION OF LIABILITY
  3. 14.1 Nothing in this Agreement excludes or limits the liability of either party to the other for:
  1. (a) death or personal injury caused by negligence;
  2. (b) fraud or fraudulent misrepresentation by it;
  3. (c) the indemnities under clause 13.1 and the confidentiality obligations under clause 12; or
  4. (d) any other liability that cannot be excluded or limited by law.
  1. 14.2 Save for liability that cannot be limited by law, Customer, Blink and either party’s Personnel shall not be liable as a result of a breach of contract, tort (including for negligence and gross negligence), breach of statutory duty, misrepresentation (whether tortious or statutory), or otherwise for:
  1. (a) any loss of profits, loss of business, loss of savings, depletion of goodwill and/or similar losses, or pure economic loss or (subject to clause 11.3) any loss of corruption of data or information (regardless of whether these types of loss or damage are direct, indirect or consequential); or
  2. (b) any special, indirect, or consequential loss or damage whatsoever, in each case however arising under or in connection with this Agreement and even if the party was aware of the possibility that such loss or damage might be incurred.
  1. 14.3 Subject to clause 14.1 and 14.2, each party’s total aggregate liability to the other party, including for breach of contract, tort (including negligence and gross negligence), breach of statutory duty, misrepresentation (whether tortious or statutory), or otherwise arising under or in connection with the performance, non-performance or contemplated performance of this Agreement (excluding Customer’s payment obligations) shall in no event exceed the Subscription Fees paid or payable by Customer to Blink in the twelve (12) months preceding the event giving rise to the claim.  
  2. 14.4 Each party will use all reasonable efforts to mitigate its losses.
  3. 15. TERM, TERMINATION AND SUSPENSION
  4. 15.1 Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if:
  1. (a) the other party fails to pay any amount due under this Agreement on the due date for payment and remains in default for not less than thirty (30) calendar days after being notified in writing to make such payment;
  2. (b) the other party commits a material breach of this Agreement and fails to remedy that breach within a period of thirty (30) business days after being notified in writing to do so; or
  3. (c) the other party suffers an Insolvency Event.
  1. 15.2 Subject to clause 10.11, on termination of this Agreement for any reason, Customer shall immediately pay all amounts payable to Blink under the terms of this Agreement.
  2. 15.3 On termination of this Agreement for any reason:
  1. (a) all rights to use and access the Services and rights, permissions or licenses to Blink’s Intellectual Property shall immediately terminate and Customer and the Authorized Users shall immediately cease all use of the Services. In addition, Customer shall use commercially reasonable efforts to ensure each Authorized User deletes or removes the Blink Apps from any of its Devices. For the avoidance of doubt, any licences granted under this Agreement which are stated to be granted on a perpetual and irrevocable basis shall survive the termination of this Agreement for any reason and shall continue in full force and effect;
  2. (b) Blink may immediately end Customer's and the Authorized Users’ use of and access to the Services;
  3. (c) unless the parties agree otherwise, each party shall return or destroy, and (in each case) make no further use of any equipment, property, materials and other items (and all copies of them) belonging to the other party, including the other party's Confidential Information (except Blink may retain reasonable professional records of Customer’s and its Authorized Users' use of the Services and shall be entitled to retain Customer's Confidential Information for the purposes of internal audit, litigation and/or to comply with applicable laws);
  4. (d) unless otherwise required by applicable law, Blink may destroy or otherwise dispose of any Customer Data in its possession at any point thirty (30) calendar days or more after termination of this Agreement;
  5. (e) any rights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination shall not be affected or prejudiced; and
  6. (f) clauses 3.3, 3.4, 7, 10 to 17 inclusive and any other provisions which are necessary for the interpretation or enforcement of this Agreement shall continue in force notwithstanding termination.
  1. 15.4 Blink may suspend Customer's, and its Authorized Users', right to access the Services or use any portion or all of the Services immediately upon notice to Customer if it determines in its sole discretion (acting reasonably):
  1. (a) that Customer has failed to pay any amount due under this Agreement on the due date for payment and remains in default for not less than fourteen (14) calendar days after being notified in writing to make such payment;
  2. (b) that Customer's (and/or any Authorized User’s) use of or access to the Services (i) poses a security risk to Blink, the Services or any third party; (ii) may adversely impact availability or performance of the Blink Apps and/or Blink APIs, the software or the systems comprised within the Services, or software of any other customer of Blink; (iii) may subject Blink or any third party to any liability; or (iv) may be fraudulent; or
  3. (c) that Customer, or any Authorized User, is in breach of this Agreement or any other agreement by which software being used on or in conjunction with the Services is licensed.
  1. 15.5 Blink will reinstate suspended Services once it confirms the cause has been resolved. Without prejudice to any other rights and remedies it may have, if the cause of the suspension persists for over thirty (30) calendar days, Blink may immediately terminate this Agreement without liability to Customer.
  2. 16. THIRD PARTY RIGHTS
  3. 16.1 Unless expressly stated in this Agreement, a person who is not a party hereto may not enforce its provisions or bring claims relating to this Agreement or the Services. No third-party consent is required for any amendments, releases, or terminations of this Agreement.
  4. 16.2 All claims brought by Customer under or as a result of this Agreement (whether in contract, misrepresentation (whether tortious or statutory), tort (including negligence and gross negligence), restitution, breach of statutory duty or otherwise) shall be brought against the Blink entity listed in the Order Form only and not any of Blink’s Personnel or affiliates. The liability limitations and exclusions in this Agreement shall apply to all such claims.
  5. 17. MISCELLANEOUS
  6. 17.1 Force Majeure. Neither party shall be in breach of this Agreement or liable for any delays or failures in performing any of its obligations (excluding Customer’s payment obligations) if such delays or failures results from events, circumstances or causes beyond its reasonable control, including strikes, lock-outs or other industrial disputes (excluding the workforce of the affected party), failure of a utility service or transport or telecommunications network or the internet, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, or storm. In such circumstances, the affected party shall be entitled to a reasonable extension of time for performance, provided that if the delay or non-performance continues for three (3) months, either party may terminate this Agreement by giving not less than thirty (30) days' written notice to the other party.
  7. 17.2 No Waiver. Failure to exercise, or delay in exercising, a right, power, or remedy under this Agreement or by law shall not constitute a waiver of that right, power, or remedy. Waiving a breach of any provision of this Agreement does not waive any subsequent breaches of that provision or breaches of other provisions.
  8. 17.3 Severance. If any part of this Agreement is found by any court or authority of competent jurisdiction to be illegal, invalid, or unenforceable, that part shall be deemed deleted, and the legality, validity, or enforceability of the remainder of this Agreement shall not be affected, unless otherwise required by operation of applicable law. If part of this Agreement is deemed deleted, the parties will negotiate in good faith to agree a replacement provision that best achieves the original commercial intent.
  9. 17.4 Entire Agreement. This Agreement constitutes the entire agreement between the parties in relation to its subject matter. It replaces and extinguishes all prior agreements, collateral warranties, collateral contracts, statements, representations, and undertakings made by or on behalf of the parties, whether oral or written, in relation to that subject matter.
  10. 17.5 Amendment. No amendment of the Agreement shall be valid unless it is in writing and signed by each of the parties to this Agreement.
  11. 17.6 Notices. Any notice required to be given under this Agreement shall be in writing in English and shall be delivered:
  1. (a) Via email to Blink at legal@joinblink.com; or
  2. (b) Via email or post to Customer in accordance with the details set out in the Order Form, or such other addresses as may have been notified by that party for such purposes. This clause 17.6 shall not apply to the service of legal proceedings.
  1. 17.7 Announcements. Blink is entitled to reference the Customer and its use of Blink’s Services, to use Customer’s name and brand insignia (including its registered or unregistered logo(s)), any feedback it provides to Blink about the Services and the fact that it is customer of Blink, in any form of media, on its websites, social media sites, in press releases or other public communications, for any sales, marketing and other promotional purposes, in particular as a commercial reference in Blink’s commercial documents (including in case studies and articles).
  2. 17.8 Assignment. Customer shall not, without the prior written consent of Blink, assign, transfer, charge, sub-contract, or deal in any other manner with all or any of its rights or obligations under this Agreement. Blink may at any time assign, transfer, charge, sub-contract, or deal in any other manner with all or any of its rights or obligations under this Agreement. Blink will use commercially reasonable efforts to notify Customer of an assignment or transfer of the whole of this Agreement. Customer agrees to enter into additional agreements as reasonably required by Blink to facilitate the above.
  3. 17.9 Conflicts. If case of any conflict between the provisions of the Agreement, priority shall be given to the provisions in the following order: (a) Order Form; (b) Blink T&Cs; (c) SLA; (d) Statement(s) of Work.
  4. 17.10 Counterparts. This Agreement may be executed in multiple counterparts, each deemed an original and together forming one agreement. No counterpart is effective until both parties exchange at least one executed counterpart.
  5. 17.11 Law and Jurisdiction. This Agreement and any dispute arising out of or in connection with it or its subject matter or formation (including non-contractual disputes) shall be governed by and construed in accordance with the laws of New York. The parties irrevocably agree that the federal and state courts located in New York County, New York shall have exclusive jurisdiction to settle any such dispute.

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